Support

​Ideal Aerosmith’s commitment to exceptional service and support extends long after our products are delivered. Our customers around the world know that we are relentless in our efforts to provide support that purposefully and consistently exceeds expectations.

Ideal Aerosmith offers total life cycle support, including extended warranties, spare parts, repairs, calibrations, field service, training, system upgrades, and system refurbishments.

Whether you are troubleshooting a component, looking for spare parts, or just want advice, Ideal Aersosmith’s expert support staff will be there to help via phone support, e-mail or videoconference.

We can repair and upgrade existing and legacy systems manufactured by Ideal Aerosmith, Contraves®, Carco Electronics™, Benton, Goerz, Genisco and Trio-Tech.

From advising customers trying to solve complex technical issues to helping them to locate a spare part, Ideal Aerosmith does not finish working on an issue until it is completely resolved to the satisfaction of all.

Ideal Aerosmith Support Team

Call: 1-855-327-6352 or Email: support@idealaero.com
To check for Manual availability, Please Email: manual@idealaero.com
Dean Anderson

Dean Anderson

Contact Dean Anderson
Specialties: Ideal Aerosmith Rate Tables / Centrifuges (Ideal Aerosmith, Genisco, Trio-Tech)
Dave Eriksson

Dave Eriksson

Contact Dave Eriksson
Specialties: Carco Electronics™ Hydraulic Systems and Carco Electronics™ / Contraves-Goerz Electronic Motion Tables

Service and Calibration

For more information about on-site service including repairs or calibration, see our Calibration section.

Refurbish

Model # Description Model # Description
85 3 Axis 53NS 3 Axis
200 Scorsby 53U 3 Axis
252 1 Axis Air bearing 53W 3 Axis
267 1 Axis Air bearing 53WR 3 Axis
300 Vibration 54A 3 Axis
352 1 Axis Air bearing 54H 3 Axis
450 Centrifuge 57A 1 Axis
586 1 Axis Air bearing 57A-2S0 2 Axis
811 1 Axis 57C 2 Axis
812 1 Axis 57CD 2 Axis
813 1 Axis 57CD-2 2 Axis
821 1 Axis 57CD-2X 2 Axis
822 1 Axis 57H 1 Axis
823 1 Axis 811D 1 Axis
824 1 Axis 811H 1 Axis
825 1 Axis 811M 1 Axis
826 1 Axis 812H 1 Axis
827 Vibration 813H 1 Axis
6001 3 Axis 821H 1 Axis
6002 1 Axis 822H 1 Axis
444A Centrifuge 823H 1 Axis
444B Centrifuge 824CS 1 Axis
50D 1 Axis Air bearing 824DS 1 Axis
50E 1 Axis Air bearing 824H 1 Axis
50G 1 Axis Air bearing 824HS 1 Axis
50WR 1 Axis 825H 1 Axis
51D 1 Axis Air Bearing 826H 1 Axis
51N 1 Axis B-310 RADOME BORESIGHT
51T 2 Axis B-350 RADOME BORESIGHT
51T-11 1 Axis B-360 RADOME BORESIGHT
52A-2LC 2 Axis P-393 RADOME BORESIGHT
52RY 2 Axis P-492R 3-AXIS POSITIONER
52T 2 Axis Hydraulic S-105 AEROLOAD SIM
52T-1 2 Axis Hydraulic S-450R-3 3-AXIS FMS
53D 2 Axis Air Bearing S-450R-5 5-AXIS FMS
53E 2 Axis Air Bearing 1 Mechanical S-458R-3 3-AXIS FMS
53G 3 Axis Air bearing S-458R-5 5-AXIS FMS
53M-1 3 Axis S-460ND 3-AXIS FMS
53M-3 3 Axis S-470N 3-AXIS FMS
53M-3A 3 Axis S-495R-3 3-AXIS FMS
53M-3B 3 Axis S-495R-5 5-AXIS FMS
53M-3C 3 Axis S-660R-3 3-AXIS FMS
53MS 3 Axis S-687R-3 3-AXIS FMS
53MS-3 3 Axis S-690R-5 5-AXIS FMS
53MS-3 3 Axis S-919R-3 3-AXIS FMS
53N 3 Axis T-301, 302, 304 TARGET POSITIONERS
53-NH Hydraulic T-312 TARGET POSITIONERS
53NH/52T 5 Axis Hydraulic T-922 2-AXIS RATE TABLE
53NH-1 3 Axis Hydraulic TPS-200 2 Axis Linear
53NH-1/52T-1 5 Axis Hydraulic TPS-201 2 Axis Linear
53NH-2 3 Axis Hydraulic TPS-202 2 Axis Linear
53NH-3 3 Axis Hydraulic TPS-204 2 Axis Linear
TPS-600 6 Axis Hydraulic